Customer Focus in Last-Mile Delivery

The surge in e-commerce activity has highly influenced logistics. Volumes for postal and parcel service firms enhanced rapidly, and many have struggled to maintain. The switch to online shopping has also increased the demand for warehousing space, which is increasingly insufficient, and surging rent prices.
Nonetheless, let us remember about individuals. The delivery of a product to the final consumer is an important, if not the most crucial, touchpoint in the customer journey. Concerning delivery, we've seen a shift in consumer preferences called Faster and Greener. Let's do more to get a better understanding in a nutshell.