Jira Service Management, formerly known as Jira Help desk, is an IT service management tool by Atlassian that allows your teams from different domains to collaborate at high velocity. It enables them to respond to the business changes quickly and deliver employee service experience faster. Jira Service Management makes it easier to classify service requests, incidents, assets, configuration management, problems, and changes by categorizing and prioritizing these requests, and keeps your team on track with their objectives.